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What we have here is a failure to communicate
Canada needs more and more immigrants, but we also need to make language training an absolute priority

Shachi Kurl Special to the Sun

Saturday, June 23, 2007


It's funny how otherwise mundane moments in a suburban mall are sometimes symptomatic of where we're going as a society.
Father's day weekend, I found myself with dearest Dad running needful errands in Richmond.
I say needful, but I'm not entirely sure he actually needed the haircut. Nevertheless, no one was going to disobey my mother's decree, and so it was that I entrusted the Kurl family patriarch into the hands of a young man whose name tag indicated his name was Rahim.
Smiling, but without a word, he sat Dad down and pulled out the electric shears.
"Not too short," I said.
Again, not a word, but a smile that reassured so much, I turned to the newspaper, content my father's head would not be shorn within millimeters of his scalp.
I was, however, utterly mistaken.
Not five minutes later, a glance revealed he resembled a new military recruit. I gasped, tipping Dad, not wearing his glasses and thus blissfully unaware his mane had been savagely mowed, that something was indeed off.
"What's wrong?," he asked.
Also blissfully unaware was Rahim, who beamed as he turned Dad towards me.
"See! Short!"
"I said not too short," came my plaintive wail.
"Yes, short!"
And there the penny dropped. Unequivocally, Rahim could cut hair. What he couldn't do was understand how much of my father's hair I wanted him to cut because he lacked the required English skills.
We cut our losses, so to speak, Dad admonishing me about taking coiffures too seriously (apparently working in television is not an acceptable defence) en route to the next task, a little grocery shopping at the farmers market nearby.
Once again we found ourselves undone by a language barrier, a lack of English that made inquiring about the origins and price of some unknown squash impossible. The item was left on the shelf.
Two incidents, less than an hour apart, where the course of commerce was stymied by the inability to communicate.
The timing couldn't have been more ironic -- coming days after the provincial government's announcement it will spend millions more on access to English language training for immigrants.
The Campbell Liberals are pledging $23 million to reduce waiting lists for adult ESL courses. It's good news, but it doesn't go far enough.
In a country where the Charter protects minority linguistic rights, where we celebrate multiculturalism (the same announcement also included $1.5 million for anti-racism and multiculturalism services), it might feel counterintuitive to insist that our newcomers be able to speak either official language effectively enough to function in front line jobs in the greater community.
We were collectively outraged when, about five years ago, Quebec's so-called language police launched a nasty crackdown on allophone shopkeepers who weren't serving customers in French.
The incidents drew our ire for their mean-spirited nature; threatening corner store owners who had done decent trade without French for 25 years with heavy fines, and orders to learn the language in a far shorter timeframe.
But though its implementation made for unnecessary heartache, the concept itself wasn't entirely bad.
Consumers in an officially English- and French-speaking country ought to expect to be able to be well served in one of those two languages.
I delight in the fact that stores and banks now post signs proudly displaying their staff's multilingual abilities for those who may be more comfortable conversing in their language of origin.
But it's also critical that those people be able to speak the language their kids are learning at school, the language their government documents are printed in, the language they will doubtless be taking their oath of citizenship in once the required three years in this country are up.
We know language training necessarily takes a back seat to our desperation for skilled immigrants. British Columbia alone is expected to need as many as 400,000 over the next 12 years.
It's also a lesser priority for some employers who, equally desperate to retain good workers in a transient job market, look the other way on the language issue.
It's admirable that the province, helped by federal transfer funds, covers the cost of English-language services for adults. But the program provides only basic level language skills. Advanced English training should also be free to every permanent resident.
Expensive? Perhaps. But here, in what Victoria tells us is the most popular province for newcomers, a worthwhile investment.
Think of the rate of return for businesses that lose customers because of the language gap.
Think of the added opportunities for immigrants themselves, who, having attained a better level of proficiency, are all the better situated to compete for better, higher paying jobs.
Finally, think of what it might prevent: The fragmenting of our society into linguistic ghettos.
And because people don't always avail themselves of the benefits they are provided, let's make it mandatory.
Ottawa's already conducting a sweeping review of our immigration policies. Why not make proficiency in either official language a condition of citizenship?
After all, if the federal government is prepared to pay senior civil servants, some just years from retirement, to become fluently bilingual, is it too much to insist our new citizens speak, read and write enough of one of those languages such that they may fully exercise their freshly acquired rights as Canadians?
Sadly, as much as I believe in such a course, I'm also realistic enough to know that no party or politician in a minority Parliament would ever have the backbone to infuriate the newly minted voting bloc they've wooed so ardently in recent elections.
So, what to do? Good humour helps. But I don't think Dad will be visiting Rahim for any more clear-cuts.

Shachi Kurl is a reporter/anchor with A-Channel News with Hudson Mack in Victoria.
I'm Anglo, but grew up in a poor area in Oklahoma that had many Mexican immigrants, My Godparents included. They were from that generation that wanted to be assimilated as quickly as possible. They learned English, he served in the US Army in WWII, their kids barely learned Spanish. They next generation was different. I don't think that they gave up any of their culture to assimilate. I don't know how I would feel about it in their shoes. I know in the states you have to pass an English test to get citizenship, and I just assumed that you did in Canada too. I've often said that the paperwork to immigrate was hard enough for me, an educated English speaker, that I can't imagine how hard it would have been otherwise. I don't think I would have liked getting a military hair cut though.
I for some reason actually thought that you were supposed to know either English or French to immigrate here, but that quite obviously isn't the case. I should try to track down that info again....
LOL - as long as you have 67 points out of 100. french or english are worth 24. technically you can pass with marginal language skills and then your family comes with you without any language requirement whatsoever. It is proving to be a real problem in places like Vancouver.
Edmonton's pretty bad, too. Of course, I live right by one of the immigrant centers, and most of the people in our building are immigrants. We can barely say hi to people we pass in the hallway or on the streets!
My husband has learned to say hello and thank you in about 15 languages. I kid him that's so he can flirt in 15 languages. Our Condo has 12 units, and only 4 are occupied by native English speakers. The other three work it seems like 7 jobs a piece, so guess who is in charge of dealing with all the paperwork and utility company stuff? I complain, but I'm such a control freak that I like knowing that everything is being dealt with. It does make it hard though when we need to get something approved. We are trying to get a recycling dumpster from the city, and we requested the instruction brochure in Chinese, Portuguese, Somalian, French, and Ukrainian. They were not amused.
hey guys ... i found this artical very interesting ... and funny ... coming form a family background where my grandfather spoke 24 languages fluently and i myself speak and read and write 2... speak 3... and understand 2 and read and write two more dead languages for a total of 9 I can understand where most of these people are coming from... sure language and understanding is very important but we live in a very multicultural country not to mention that the world is really shrinking ... boarders are disapearing very quickly and most of our global economy is growing... i would think that eventually there would be no such thing as borders ... or cultural barriers ... wouldnt that be lovely.. no dealing with Immigration .... tehehehehe ever... well maybe in 500 years we would have to deal with world migration from one planet to the next.. .tehehe
Joohliya Wrote:What we have here is a failure to communicate
Canada needs more and more immigrants, but we also need to make language training an absolute priority

Shachi Kurl Special to the Sun

Saturday, June 23, 2007


It's funny how otherwise mundane moments in a suburban mall are sometimes symptomatic of where we're going as a society.
Father's day weekend, I found myself with dearest Dad running needful errands in Richmond.
I say needful, but I'm not entirely sure he actually needed the haircut. Nevertheless, no one was going to disobey my mother's decree, and so it was that I entrusted the Kurl family patriarch into the hands of a young man whose name tag indicated his name was Rahim.
Smiling, but without a word, he sat Dad down and pulled out the electric shears.
"Not too short," I said.
Again, not a word, but a smile that reassured so much, I turned to the newspaper, content my father's head would not be shorn within millimeters of his scalp.
I was, however, utterly mistaken.
Not five minutes later, a glance revealed he resembled a new military recruit. I gasped, tipping Dad, not wearing his glasses and thus blissfully unaware his mane had been savagely mowed, that something was indeed off.
"What's wrong?," he asked.
Also blissfully unaware was Rahim, who beamed as he turned Dad towards me.
"See! Short!"
"I said not too short," came my plaintive wail.
"Yes, short!"
And there the penny dropped. Unequivocally, Rahim could cut hair. What he couldn't do was understand how much of my father's hair I wanted him to cut because he lacked the required English skills.
We cut our losses, so to speak, Dad admonishing me about taking coiffures too seriously (apparently working in television is not an acceptable defence) en route to the next task, a little grocery shopping at the farmers market nearby.
Once again we found ourselves undone by a language barrier, a lack of English that made inquiring about the origins and price of some unknown squash impossible. The item was left on the shelf.
Two incidents, less than an hour apart, where the course of commerce was stymied by the inability to communicate.
The timing couldn't have been more ironic -- coming days after the provincial government's announcement it will spend millions more on access to English language training for immigrants.
The Campbell Liberals are pledging $23 million to reduce waiting lists for adult ESL courses. It's good news, but it doesn't go far enough.
In a country where the Charter protects minority linguistic rights, where we celebrate multiculturalism (the same announcement also included $1.5 million for anti-racism and multiculturalism services), it might feel counterintuitive to insist that our newcomers be able to speak either official language effectively enough to function in front line jobs in the greater community.
We were collectively outraged when, about five years ago, Quebec's so-called language police launched a nasty crackdown on allophone shopkeepers who weren't serving customers in French.
The incidents drew our ire for their mean-spirited nature; threatening corner store owners who had done decent trade without French for 25 years with heavy fines, and orders to learn the language in a far shorter timeframe.
But though its implementation made for unnecessary heartache, the concept itself wasn't entirely bad.
Consumers in an officially English- and French-speaking country ought to expect to be able to be well served in one of those two languages.
I delight in the fact that stores and banks now post signs proudly displaying their staff's multilingual abilities for those who may be more comfortable conversing in their language of origin.
But it's also critical that those people be able to speak the language their kids are learning at school, the language their government documents are printed in, the language they will doubtless be taking their oath of citizenship in once the required three years in this country are up.
We know language training necessarily takes a back seat to our desperation for skilled immigrants. British Columbia alone is expected to need as many as 400,000 over the next 12 years.
It's also a lesser priority for some employers who, equally desperate to retain good workers in a transient job market, look the other way on the language issue.
It's admirable that the province, helped by federal transfer funds, covers the cost of English-language services for adults. But the program provides only basic level language skills. Advanced English training should also be free to every permanent resident.
Expensive? Perhaps. But here, in what Victoria tells us is the most popular province for newcomers, a worthwhile investment.
Think of the rate of return for businesses that lose customers because of the language gap.
Think of the added opportunities for immigrants themselves, who, having attained a better level of proficiency, are all the better situated to compete for better, higher paying jobs.
Finally, think of what it might prevent: The fragmenting of our society into linguistic ghettos.
And because people don't always avail themselves of the benefits they are provided, let's make it mandatory.
Ottawa's already conducting a sweeping review of our immigration policies. Why not make proficiency in either official language a condition of citizenship?
After all, if the federal government is prepared to pay senior civil servants, some just years from retirement, to become fluently bilingual, is it too much to insist our new citizens speak, read and write enough of one of those languages such that they may fully exercise their freshly acquired rights as Canadians?
Sadly, as much as I believe in such a course, I'm also realistic enough to know that no party or politician in a minority Parliament would ever have the backbone to infuriate the newly minted voting bloc they've wooed so ardently in recent elections.
So, what to do? Good humour helps. But I don't think Dad will be visiting Rahim for any more clear-cuts.

Shachi Kurl is a reporter/anchor with A-Channel News with Hudson Mack in Victoria.

I came across this old post, and couldn't resist offerring my own personal feedback.

So basically, this woman, Shachi Kurl - author of the article, fails to use her english language skills to effectively clarify with Rahim about what her service expectations are, and then she consequently concludes the error/wrong cut has occurred mainly because of Rahim's lack of english. In our multicultural country that boasts such diversity and fairness, Shachi asserts that minority employment is a priviledge rather than a right, that foreigners who make their homes here are obligated to assimilate. She's blaming someone else because she didn't stop to make sure she took advantage of her own english speaking skills by maybe stopping them before the haircut to clarify that they indeed had understood what her expectations were. This would be similar to going to the grocery store and buying something white, expecting it to be milk, but not reading the printed label on the product which states the product is soy beverage or some non-milk thing, and then instead of admitting your own mistake, going on and blaming something ridiculous such as the grocers or the cows!
I'm sort of with you there Cupids_Dame, but I'm very torn on this issue. On the one hand I can see where requiring immigrants to have sufficient understanding of either English or French would be very very helpful. Thankfully I have yet to run into a store clerk/hair stylist/etc here in North Vancouver that doesn't speak English, but I'm sure they're out there. If they (we) are required to learn the language it could with out a doubt be a great benefit. They would be more likely to take post secondary classes, their businesses would do better, they and their children might not feel so isolated from the English/French speaking communities.

If they do not learn English or French and are not required to, and don't have an affordable option to learn the languages then that breaks up the country doesn't it? It's like Quebec, and the rest of Canada, but on a smaller scale.

The thing is, I grew up in the US surrounded by Spanish speaking immigrants. And I never once thought they should HAVE to learn English. On the contrary, I learned Spanish. I may have thought it would help a bit if they could speak English better, but I would have never considered forcing it upon them. But it's so much different here in Vancouver, and I really don't know where I stand on the issue.
I see it as this, if I were to say move to most countries in the world, I would need to learn the local language. If I move to Japan do I expect them to learn my language? No, I should learn their language.

Why should it be any different in North America? Being from California, I grew up with a lot of Spanish speakers who spoke poor English.

I don't see why I should have to learn another language when they moved to an predominantly English speaking country. I did try to learn Spanish, but did poorly in it, but I really never understood why I was the one expected to learn a language of another country so I could gain employment or go to school.

I am not trying to be mean, but a country needs a common language to function, and what we are seeing is large areas of city's in North America where speaking English is not the norm and those areas become further displaced and alienated because they cannot communicate.

I have never come across anyone who could not understand some English in North America, but if I did, I probably would not do business with them, if they can't understand me, and I can't understand them, no point in doing business with them, or they doing business with me.


Canada has 2 official languages, anyone wanting to live here should learn one of them.

Its easier for immigrants to learn 1 language, then it is for the English or French speakers to learn multiple languages just to live in one city.

Now many different languages alone are used in Vancouver? I certainly cannot learn them all.


The US it is harder since no language is recognized on the federal level as being official, but the majority speak English, and for all intents and purposes English is the official working language.
Quote:Why not make proficiency in either official language a condition of citizenship?

It is actually a provision of receiving naturalised citizenship. It is not however a requirement to be fluent just to be a permanent resident, or other non-immigrant status. Yes it helps, but it is not a legal requirement. For the Skilled Worker programme, proficiency is a requirement, but not necessarily for other programmes (family sponsored, refugee, etc)

Naturalisation applicants over retirement age are also exempt from the language requirement. And those who never apply for citizenship don't have to bother to become proficient in either language.
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